Shipping Policy
This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from Edge & Strands through our website https://edgenstrands.com.
Products Eligible for Shipping
We ship hair care, skin care, and beauty products purchased through our website.
Salon services and appointment bookings do not require shipping and are delivered in-person at our salon location.
Shipping Locations
Currently, we ship within Vadodara only.
International shipping is not available at this time.
Order Processing Time
Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping & Delivery Time
Estimated delivery time is 3–7 business days, depending on the delivery location and courier service.
Delivery timelines may vary due to:
Courier partner delays
Weather conditions
Remote or non-serviceable locations
Public holidays
Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before payment.
Any promotional free-shipping offers will be mentioned on the website or during checkout.
Order Tracking
Once your order is shipped, tracking details (if available) will be shared via email, WhatsApp, or SMS.
Customers are responsible for tracking their shipments using the provided information.
Delivery Address & Accuracy
Customers must ensure that the shipping address, contact number, and pin code entered at checkout are accurate.
Edge & Strands will not be responsible for delivery issues caused by incorrect or incomplete address details.
Failed or Delayed Deliveries
If a delivery attempt fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, re-shipping charges may apply.
Edge & Strands is not liable for delays caused by third-party courier services.
Damaged or Missing Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Supporting images or videos may be required for verification.
Resolution will be provided as per our Cancellation & Refund Policy.
Non-Deliverable Orders
In case an order cannot be delivered due to logistical constraints, the order may be cancelled and refunded as per policy.
Shipping charges (if applicable) may not be refundable in such cases.
Change or Cancellation of Orders
Order modifications or cancellations are only possible before the order is shipped.
Once shipped, cancellations will be governed by our Cancellation & Refund Policy.
Contact Information
For any shipping-related queries, please contact us at:
📧 [email protected]
📍 101 Aarya Landmark, 30 mtr Bhayli–Sevasi Canal Road, Sevasi, Vadodara – 391101
